Skip to content
Vishthom Kitchen
Sign in

Refund & Cancellation Policy

Last updated: 1 November 2026

This policy applies to orders placed on dev-kitchen.vishthom.com with Vishthom Kitchen (Shalini M, trading as ViShThOm), 7321, TNHB, Ayapakkam, Chennai 600077. FSSAI Lic. No.: 22426246000142.

Cancelling an order

  • You can cancel an order for a full refund until our kitchen accepts it (order status “Order placed”). To cancel, call or WhatsApp us on 9087876087 with your order number.
  • Once the order is Accepted or Preparing, food is cooked fresh for you and the order cannot be cancelled or refunded.
  • If we cannot fulfil your order (item unavailable, kitchen closed, or your address is outside our delivery area), we will cancel it and refund the full amount.

Wrong, missing or damaged items

  • Please check your order on delivery. If an item is wrong, missing, spilled or damaged, tell us within 1 hour of delivery by call or WhatsApp on 9087876087, with your order number and a photo.
  • After checking, we will either send a replacement (where possible) or refund the amount for the affected item.
  • Complaints about taste or personal preference, or reported more than 1 hour after delivery, are not eligible for a refund.

Delivery delays and failed delivery

  • If the order is not delivered because of a problem on our side, we will refund the full amount.
  • If delivery fails because the customer is unreachable, the address is incorrect, or the order is refused at the door, the order is not eligible for a refund.

How refunds are paid

  • Online payments (UPI, cards, net banking via Razorpay): refunded to the original payment method within 5 to 7 working days after approval. The time to reflect in your account depends on your bank.
  • Cash on Delivery: refunded by UPI or bank transfer to details you share with us, within 5 to 7 working days after approval.

Subscriptions

For monthly meal subscriptions, please contact us on 9087876087 to pause or cancel. Unused days are handled as agreed at the time of subscription.

Contact

Vishthom Kitchen, 7321, TNHB, Ayapakkam, Chennai 600077
Phone / WhatsApp: 9087876087

Scroll to Top